Our technical support team is available to provide assistance in a timely fashion. The more details, the faster and better we can address issues. Support questions can be sent to firstname.lastname@example.org. Responses can be expected within 24-48 hours.
Please provide as much information as possible:
Part number; purchase date; detailed description of the problem; supporting documents, images, and videos; error codes; what attempts have been made & their results, etc.
Please note that we are a hardware company, and we are happy to assist with any hardware issues. Software is not our area of expertise. If you develop your own program, we can provide limited recommendations, but you should consult with experienced programmers that are familiar with the coding being used for best assistance.